Access To Services
Here are some frequently asked questions in regards to access to Adult Mental Health Division’s (AMHD) services:
1. | I am (or someone I know is) experiencing a mental health crisis. Who can I call? | |
2. | How can I receive a screening to determine if I am eligible for AMHD services? | |
3. | In general, who does the AMHD serve? | |
1. | I am (or someone I know is) experiencing a mental health crisis. Who can I call? Hawaii CARES provides a team of trained and experienced professionals to help individuals in times of a mental health crisis. Hawaii CARES is there to help you 24 hours a day, 7 days a week. On Oahu, call at (808) 832-3100. On the neighbor islands, call toll-free at 1-800-753-6879.If you are experiencing an emergency or believe you are a danger to yourself and/or others, please call 911 or go to the nearest emergency room for immediate assistance. |
|
2. | How can I receive a screening to determine if I am eligible for AMHD services? For questions about eligibility for AMHD services, please contact Utilization Management Assessments for assistance. Calls are answered Monday through Friday at (808) 643-AMHD (808-643-2643). Calls are usually screened then routed to an Assessment Specialist who will speak to you and/or your authorized representative, Monday through Friday. If you call and your call is not answered, please leave a message with your name and telephone number. You will receive a call back within one to two business days.You may call Hawaii CARES at (808) 832-3100 on Oahu or toll-free at 1-800-753-6879 and talk to a live local representative 24/7 if you are experiencing a crisis. Hawaii CARES is open 24 hours a day, seven days a week. You can also go to the nearest Community Mental Health Center or satellite mental health clinic during clinic hours. If you are experiencing an emergency or believe you are a danger to yourself and/or others, please call 911 or go to the nearest emergency room for immediate assistance. |
|
3. | In general, who does the AMHD serve? The AMHD serves, as the state mental health authority, adults needing mental health services.Individuals who receive services from the AMHD are generally: |
|
• | Adult individuals who live in the State of Hawaii. | |
• | Individuals who are at least 18 years old. If not, you may be referred to the Child and Adolescent Mental Health Division (CAMHD) (https://health.hawaii.gov/camhd). | |
• | Adults who have been diagnosed with a serious mental illness. | |
• | Adults who are court ordered to treatment under Conditional Release, Release on Conditions, Mental Health Court, or Jail Diversion. | |
• | Adults who are uninsured or underinsured. | |
• | Adults who are victims of natural disasters and terrorism. | |
• | Adults who are in a state of crisis and need help for a short time. | |
You may call Hawaii CARES at (808) 832-3100 on Oahu or toll-free at 1-800-753-6879 and talk to a live local representative 24/7 if you are experiencing a crisis. Hawaii CARES is open 24 hours a day, seven days a week.
If you are experiencing an emergency or believe you are a danger to yourself and/or others, please call 911 or go to the nearest emergency room for immediate assistance. |