Alcohol and Drug Abuse – Hawaii CARES

If you need substance use treatment or recovery support services, call Hawaii CARES today.

Qualified treatment specialists are available to listen to your needs and provide you with information and referrals in your area.

Call (808) 832-3100 or 1 (800) 753-6879 (toll-free)

The Hawaii Coordinated Access Resource Entry System, or Hawaii CARES, is a coordinated and responsive system of care for substance use disorder (SUD) treatment and recovery support services. Hawaii CARES provides universal intake, screening, assessment, care coordination, referral, placement determination, and linkages to appropriate service modalities and resources across the state. Historically, SUD treatment programs in Hawaii operated independently of each other, offering limited or little coordination of services without ensuring that client care shifts freely between levels of care as clinically appropriate. Hawaii CARES is modeled after the American Society of Addiction Medicine criteria for SUD services and provides on-demand care to those who need it, when they need it, and where they need it.

In addition to operating the system of care, Hawaii CARES is responsible for:

  1. Reviewing referrals for services;
  2. Authorizing client services utilization;
  3. Reviewing requests for extension of services;
  4. Collecting data on utilization of treatment and recovery services;
  5. Monitoring effectiveness of screening and referral processes; and
  6. Conducting continuous quality improvement of the system and its network providers.

Hawaii CARES is administered by the Department of Health Alcohol and Drug Abuse Division and is managed by the University of Hawaii Myron B. Thompson School of Social Work. Contracts for Network Providers commenced on October 1, 2019.

Network Provider Information:

CARES Consent Form (Fillable)

CARES Training

Contract Billing Guidance 

Telehealth Encounter

CARES-Network-Providers Updated 12/3/2021