For substance use disorder treatment services call the:

Coordinated Access Resource Entry System (CARES) Line of Hawaii

Oahu 832-3100

Neighbor Islands 1-(800) 753-6879

The Hawaii Department of Health, Alcohol and Drug Abuse Division, Coordinated Access Resource Entry System (CARES) exists to provides a Continuum of Care (COC) to deliver substance use disorder (SUD) treatment modeled after the American Society of Addiction Medicine (ASAM) criteria for SUD services.

Historically, SUD treatment programs in Hawaii have operated independently of each other, offering limited or little coordination of services without ensuring that client care shifts freely between levels of care as clinically appropriate.  CARES intends to provide a re-designed, coordinated and responsive system of care that provides clinically appropriate substance abuse treatment and recovery support services statewide. Services need to be on demand to those who need it, when they need it, and where they need it.

CARES is responsible for the following:

  1. To collect real-time data on utilization of substance use disorder treatment and recovery services for all ASAM-related levels of care to maintain and facilitate client flow through the COC;
  2. To monitor the effectiveness of the screening and referral process;
  3. To authorize client services utilization;
  4. To review all referrals for services;
  5. To review requests for extension of services; and
  6. Conduct continuous quality improvement of CARES and services delivered by its network of SUD treatment and recovery providers over time.


CARES also includes a Managing Entity at the hub of its provider network that consists of the following: 1) a gateway that assures universal intake and screening of clients in order to create a client record in the ADAD designated electronic health record; 2) an authorizing agent; 3) serve as the system quality assurance agent that monitors effectiveness of screening and referral procedures. The CARES shall provide or authorize the following services for ADAD funded clients: screening, intake, assessment (as needed), care coordination, and referral and placement determination resulting in linkages to appropriate service modalities and resources.

Contracts for the CARES Network Providers commence on October 1, 2019.

CARES Managing Entity:

University of Hawaii, Myron B. Thompson School of Social Work
2440 Campus Road, Box 368, Honolulu, Hawaii 96822-2303