For Agencies

Videos

“Language Access Training Video” (Hawaii Office of Language Access)

“Breaking Down the Language Barrier” (US Department of Justice)

“Communicating Effectively with Limited English Proficient Individuals” (US Department of Justice)

“Working with Interpreters” (Legal Services NJ)

“Working with Telephonic Interpreters” (NYC Child Services)

“Working with Telephonic Interpreters – When Clients Call” (NYC Child Services)

Working with Telephonic Interpreters – Unscheduled Clients Visits” (NYC Child Services)

“Ten Tips for Health Care Workers Working with Interpreters”

Resources from www.LEP.gov
Common Language Access Questions, Technical Assistance, and Guidance for Federally Conducted and Federally Assisted Programs
Language Access Assessment and Planning Tool for Federally Conducted and Federally Assisted Programs
Commonly Asked Questions and Answers Regarding Limited English Proficient (LEP) Individuals
LEP Guidance for Recipients of Federal Funds
TIPS to discovering vendor and linguist qualifications.
TIPS for planning, placing, and troubleshooting phone-calls with telephone interpreters.
Other Resources
Tips for Communicating with Limited English Proficient (LEP) Individuals
Types of Interpretation
Interpreter Code of Ethics
Language Access Reporting Tool
Document Links
Instructions for Language Access Reporting Tool Instructions
OLA Reporting Tool (2 versions) LEP Services by Division/Office LEP Services by Language
User Log of LEP Services (optional) User Log

Department LEP Encounter Form

Documents to Download

Sample Language Access Documents for Non-Profit Agencies​

Document Links
OLA Brochures LEP Brochure Agency Brochure
Language Cards & Posters I SPEAK Cards Language Poster
Reference for creating a Language Access Plan for government funded agencies 2011 Language Access Assessment and Planning Tool for Federally Conducted and Federally Assisted Programs Common Language Access Questions, Technical Assistance and Guidance for Federally Conducted and Federally Assisted Programs. Washington DC Policy Template  Example 
SPO Price and Vendor List Contracts
 NASPO Valuepoint On-Demand Remote Interpreting (OPI and VRI) and Document Translation    
State Agency Language Access Plans

State Agency Language Access Plans 

Department

Effective Date

Status (Pending Review/Review in Progress / Reviewed)
Accounting and General Services Language Access Plan (Effective 07/01/2023)
Language Access Plan (Effective 07/01/2021)
Language Access Plan (Effective 07/01/2019)		 Reviewed
Reviewed
Reviewed
Agriculture (Pending Revision by Department)
Language Access Plan (Effective 12/14/2021) 		 Pending Review
Reviewed
Attorney General Language Access Plan (Effective 07/01/2024)
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 07/01/2019)		 Reviewed
Reviewed
Reviewed
Budget and Finance Language Access Plan (Effective 11/14/2023)  Reviewed
Business, Economic Development and Tourism (Pending Revision by Department)
Language Access Plan (Effective 07/01/2016)		 Pending Review
Reviewed
Commerce and Consumer Affairs Language Access Plan (Effective 4/3/2025)
Language Access Plan (Effective 10/26/2022)		 Reviewed
Reviewed
Corrections and Rehabilitation
(New department effective Jan 1, 2024)
Defense (Pending Revision by Department)
Language Access Plan (Effective 06/29/2007)		 Pending Review
Reviewed
Education Language Access Plan (Effective 07/01/2025)
Language Access Plan (Effective 07/01/2022)
Language Access Plan (Effective 11/26/2021)		 Reviewed
Reviewed
Reviewed
Hawaiian Homelands Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 11/29/2021) 		 Reviewed
Reviewed
Health (Pending Revision by Department)
Language Access Plan (Effective 07/01/2016) 		 Pending Review
Reviewed
Human Resources Development Language Access Plan (Effective 04/1/2025) 
Language Access Plan (Effective 04/13/2023) 		 Reviewed
Reviewed
Human Services Language Access Plan (Effective 10/10/2024)
Language Access Plan (Effective 07/01/2022)		 Reviewed
Reviewed
Judiciary Language Access Plan (Effective 07/05/2024) 
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 07/01/2018) 		 Reviewed
Reviewed
Reviewed
Labor and Industrial Relations Language Access Plan (Effective 07/01/2024) 
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 01/08/2019) 		 Reviewed
Reviewed
Reviewed
Land and Natural Resources (Pending Revision by Department)
Language Access Plan (Effective 07/01/2016)		 Pending Review
Reviewed
Law Enforcement Language Access Plan (Effective 07/01/2025) Reviewed
Legislature Language Access Plan (Effective 02/02/2023)
Language Access Plan (Effective 01/11/2021)
Language Access Plan (Effective 01/01/2019)		 Pending Review
Pending Review
Pending Review
Office of the Governor Language Access Plan (Effective 11/20/2016) Reviewed
Office of the Lieutenant Governor Language Access Plan (Effective 08/01/2024)
Language Access Plan (Effective 12/01/2016)		 Reviewed
Reviewed
Public Library System Language Access Plan (Effective 07/01/2022) Reviewed
Public Safety (Effective January 1, 2024, the Department of Public Safety (PSD) has been redesignated as the Department of Corrections and Rehabilitation (DCR).) Language Access Plan (Effective 09/01/2021)  Reviewed
Taxation Language Access Plan (Effective 07/01/2022) Reviewed
Transportation Language Access Plan (Effective 11/20/2023)
Language Access Plan (Effective 07/01/2022)
Language Access Plan (Effective 03/22/2021)		 Reviewed
Reviewed
Reviewed
University of Hawaii Language Access Plan (Effective 07/01/2024)
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 07/01/2019) 		 Reviewed
Reviewed
Reviewed
Contact Information of State Agency Language Access Coordinator

Contact Information of State Agency Language Access Coordinator

Department

Contact Name

Contact Information
Accounting and General Services Andrew Choy
Miyoke Ng		 (808) 586 0670, [email protected]
(808) 586 0699, [email protected]
Agriculture Claire Orodio (808) 973-9480, [email protected]
Attorney General Brenden Kinoshita (808) 586 1287, [email protected]
Budget and Finance Tracy Ban (808) 586 1601, [email protected]
Business, Economic Development and Tourism Kathy Hashizume (808) 586 2435, [email protected]
Commerce and Consumer Affairs Kayla Setzler
Ashton Stallings
 (808) 586-7314, [email protected]
(808) 586-2760, [email protected]
Corrections and Rehabilitation Patrick “Rick” DeCosta (808) 587 1390, [email protected]
Defense Steven Sung (808) 369 3478, [email protected]
Education Anna Tsang (808) 343 6800, [email protected] 
Hawaiian Homelands Victor Mokulehua Jr. (808) 620 9540, [email protected]
Health Valerie Kato (808) 586 4412, [email protected]
Human Resources Development Zachariah Wadsack (808) 587 2661, [email protected]
Human Services Cari Uesugi (808) 586 4898, [email protected]
Judiciary Debi Tulang-De Silva
Uilani De Sa		 (808) 539 4861, [email protected]
(808) 539 4860, [email protected]
Labor and Industrial Relations David Rodriguez (808) 586 8855, [email protected]
Land and Natural Resources Curtis Motoyama (808) 587-0393, [email protected]
Law Enforcement Erin Takeshima (808) 587-5012, [email protected]
Legislature – House Chief Clerk’s Office
Legislature – Senate Clerk’s Office		 Brian Takeshita
Carol Taniguchi		 (808) 586 6400, [email protected]
(808) 586 6656, [email protected]
Office of the Governor Reece Kilbey
Phillip Melton		 [email protected]
[email protected]
Office of the Lieutenant Governor Sunshine Choe (808) 586 0255, [email protected]
Public Library System Baron Baroza (808) 586 3553, [email protected]
Taxation Min Meng
Tsz Keung Li		 (808) 587 1500, [email protected]
(808) 587 1509, [email protected]
Transportation Tammy L. Lee (808) 587-2154, [email protected]
University of Hawaii System Christine Chun (UH system)
For Point-of-Contact for each UH Campus, please click here		 (808) 956 4564, [email protected]