For Agencies

Videos

“Language Access Training Video” (Hawaii Office of Language Access)

“Breaking Down the Language Barrier” (US Department of Justice)

“Communicating Effectively with Limited English Proficient Individuals” (US Department of Justice)

“Working with Interpreters” (Legal Services NJ)

“Working with Telephonic Interpreters” (NYC Child Services)

“Working with Telephonic Interpreters – When Clients Call” (NYC Child Services)

Working with Telephonic Interpreters – Unscheduled Clients Visits” (NYC Child Services)

“Ten Tips for Health Care Workers Working with Interpreters”

Resources from www.LEP.gov
Common Language Access Questions, Technical Assistance, and Guidance for Federally Conducted and Federally Assisted Programs
Language Access Assessment and Planning Tool for Federally Conducted and Federally Assisted Programs
Commonly Asked Questions and Answers Regarding Limited English Proficient (LEP) Individuals
LEP Guidance for Recipients of Federal Funds
TIPS to discovering vendor and linguist qualifications.
TIPS for planning, placing, and troubleshooting phone-calls with telephone interpreters.
Other Resources
Tips for Communicating with Limited English Proficient (LEP) Individuals
Types of Interpretation
Interpreter Code of Ethics
Language Access Reporting Tool
Document Links
Instructions for Language Access Reporting Tool Instructions
OLA Reporting Tool (2 versions) LEP Services by Division/Office LEP Services by Language
User Log of LEP Services (optional) User Log

Department LEP Encounter Form

Documents to Download

Sample Language Access Documents for Non-Profit Agencies​

Document Links
OLA Brochures LEP Brochure Agency Brochure
Language Cards & Posters I SPEAK Cards Point your Language Poster (Legal size) Point your Language Poster (Letter size)
Reference for creating a Language Access Plan for government funded agencies 2011 Language Access Assessment and Planning Tool for Federally Conducted and Federally Assisted Programs Common Language Access Questions, Technical Assistance and Guidance for Federally Conducted and Federally Assisted Programs. Washington DC Policy Template  Example 
SPO Price and Vendor List Contracts
 NASPO Valuepoint On-Demand Remote Interpreting (OPI and VRI) and Document Translation    
State Agency Language Access Plans

State Agency Language Access Plans 

Department

Effective Date

Status (Pending Review/Review in Progress / Reviewed)
Accounting and General Services Language Access Plan (Effective 07/01/2023)
Language Access Plan (Effective 07/01/2021)
Language Access Plan (Effective 07/01/2019)		 Reviewed
Reviewed
Reviewed
Agriculture (Pending Revision by Department)
Language Access Plan (Effective 12/14/2021) 		 Pending Review
Reviewed
Attorney General Language Access Plan (Effective 07/01/2024)
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 07/01/2019)		 Reviewed
Reviewed
Reviewed
Budget and Finance Language Access Plan (Effective 11/14/2023)  Reviewed
Business, Economic Development and Tourism (Pending Revision by Department)
Language Access Plan (Effective 07/01/2016)		 Pending Review
Reviewed
Commerce and Consumer Affairs Language Access Plan (Effective 10/26/2022) Reviewed
Corrections and Rehabilitation
(New department effective Jan 1, 2024)
Defense (Pending Revision by Department)
Language Access Plan (Effective 06/29/2007)		 Pending Review
Reviewed
Education Language Access Plan (Effective 07/01/2022)
Language Access Plan (Effective 11/26/2021)		 Reviewed
Reviewed
Hawaiian Homelands Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 11/29/2021) 		 Reviewed
Reviewed
Health (Pending Revision by Department)
Language Access Plan (Effective 07/01/2016) 		 Pending Review
Reviewed
Human Resources Development Language Access Plan (Effective 04/13/2023)  Reviewed
Human Services Language Access Plan (Effective 10/10/2024)
Language Access Plan (Effective 07/01/2022)		 Review in Progress
Reviewed
Judiciary Language Access Plan (Effective 07/05/2024) 
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 07/01/2018) 		 Reviewed
Reviewed
Reviewed
Labor and Industrial Relations Language Access Plan (Effective 07/01/2024) 
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 01/08/2019) 		 Reviewed
Reviewed
Reviewed
Land and Natural Resources (Pending Revision by Department)
Language Access Plan (Effective 07/01/2016)		 Pending Review
Reviewed
Law Enforcement
(New department effective Jan 1, 2024)
Legislature Language Access Plan (Effective 02/02/2023)
Language Access Plan (Effective 01/11/2021)
Language Access Plan (Effective 01/01/2019)		 Pending Review
Pending Review
Pending Review
Office of the Lieutenant Governor Language Access Plan (Effective 08/01/2024)
Language Access Plan (Effective 12/01/2016)		 Reviewed
Reviewed
Public Library System Language Access Plan (Effective 07/01/2022) Reviewed
Public Safety (Effective January 1, 2024, the Department of Public Safety (PSD) has been redesignated as the Department of Corrections and Rehabilitation (DCR).) Language Access Plan (Effective 09/01/2021)  Reviewed
Taxation Language Access Plan (Effective 07/01/2022) Reviewed
Transportation Language Access Plan (Effective 11/20/2023)
Language Access Plan (Effective 07/01/2022)
Language Access Plan (Effective 03/22/2021)		 Reviewed
Reviewed
Reviewed
University of Hawaii Language Access Plan (Effective 07/01/2024)
Language Access Plan (Effective 07/01/2022) 
Language Access Plan (Effective 07/01/2019) 		 Reviewed
Reviewed
Reviewed
File a Language Access Complaint with OLA
Document Links
If you are not able to fill any of the PDF or Word Docx forms; please print, fill-in the form by hand and send documents to the Office of Language Access or call the Office of Language Access for assistance at (808) 586-8730.
OLA Forms PDF Version Word Document Version
Notice to Individual Filing a Public Complaint (PDF) Notice to Individual Filing a Public Complaint (Word Docx)
Complaint Form (PDF) Complaint Form (Word Docx)
Consent to Release (PDF) Consent to Release (Word Docx)
Withdrawal of Complaint (PDF) Withdrawal of Complaint (Word Docx)