EMS Ambulance Billing & Medical Records Inquiries

For ambulance billing inquiries, please contact the following:

 Digitech, LLC

Phone:   1-888-987-2713   *For ambulance service dates before September 2021
Phone:   1-855-313-5985   *For ambulance service dates after September 2021
Fax:  1-808-744-8158

Mailing address:

State of Hawaii EMS Services
P.O. Box 844502
Los Angeles, CA   90084-4502

2023 Ambulance Fee Increase – View the current ambulance fee rates.

UPDATE:  For ambulance service on Oahu AFTER June 30, 2022:

Please call 1-808-723-7800 or email: [email protected] for information on billing or medical records.

To request copies of your EMS records:

Please download, print, and complete the Authorization for Use or Disclosure of Protected Health Information form.  Forms must be signed by the patient, legal representative, or legal guardian.  Please also attach a copy of a government-issued picture ID.  If you are not the patient, please include legal documents showing your authority to request medical records.  If you have any questions, please call (808) 733-9210.

You may fax your request form to (808) 733-8332,

E-mail your form and documents to:  [email protected]

or mail to:

State of Hawaii EMS Branch
Leahi Hospital – Trotter Building
3675 Kilauea Avenue
Honolulu, HI  96816

Emergency Medical Services Notice of Privacy Practices – View/save a copy of our form.