EMS Ambulance Billing & Medical Records Inquiries

For ambulance billing inquiries, please contact the following:

 Digitech, LLC

Phone:   1-888-987-2713   *For ambulance service dates before September 2021
Phone:   1-855-313-5985   *For ambulance service dates after September 2021
Fax:  1-808-744-8158

Mailing address:
EMS Hawaii Dept. of Health
P.O. Box 844502
Los Angeles, CA   90084-4502

2024 Ambulance Fee Increase – View the current ambulance fee rates.


UPDATE:  For ambulance service on Oahu AFTER June 30, 2022:

Please contact the City & County of Honolulu’s Dept. of Emergency Services for billing or medical records requests.

Phone:   1-808-501-0541 or 1-808-723-7980
Fax: 808-723-7916
Email:  [email protected]

Mailing address:
City & County of Honolulu
Dept. of Emergency Services
Custodian of Records
3375 Koapaka St., Ste. H450
Honolulu, HI  96819


Please download, print, and complete the Authorization for Use or Disclosure of Protected Health Information form.  Forms must be signed by the patient, legal representative, or legal guardian.  Please also attach a copy of a government-issued picture ID.  If you are not the patient, please include legal documents showing your authority to request medical records.  If you have any questions, please call (808) 733-9210.

You may send your request form and documents via fax to:  808-733-8332
Email to:  [email protected]
Or mail to:  State of Hawaii EMS Branch
Leahi Hospital – Trotter Building
3675 Kilauea Avenue
Honolulu, HI  96816

Emergency Medical Services Notice of Privacy Practices – View/save a copy of our form.