Registration Process: Application Form “Tips”

In general:

The name on your 329 Card must match the government issued valid ID used to register – this is for the patient’s/caregiver’s protection since both the 329 Card and a valid ID are required anytime you are in possession of medical cannabis.

Username & Password Tips

  1. When creating your “free” secure account at, be sure to write down your username and password – and keep this in a safe place.
  2. To avoid mistyping your username and password when logging in at (to create your application or check your application status), you can create a Word (or other) document with your username and password typewritten in the document. Then, just “copy and paste” from the Word (or other) document into the login.


Middle Names

We are no longer checking middle names as closely as we were in the past. It is your choice if you want your middle name on your 329 card. We will return/question your middle name entry if it is glaringly inaccurate according to what is on your valid ID (example: ID middle name is “David”, you enter your middle name as “Alex” in your application).

Your first name and last name should match what is on your valid ID.

Valid ID

Acceptable ID’s include the following: All state driver’s licenses, all state I.D’s, and Passport books (no passport cards).

For Minors – If the minor has a passport book, this is the preferred ID type or if they are 10+ years of age a state ID is also recommended/preferred. Birth certificates are acceptable for all minors however it must include the unique number on the minor’s birth certificate issued by a state of the United States.

  1. Can I use a “temporary” ID that is issued by a state (state ID or state drivers license)? YES – but you must use the temporary expiration date and if that date has past, the ID is considered invalid and cannot be used for 329 registration.
  2. Can I use some other type of ID, such as a passport card, a military ID, etc.? NO
  3. Can I crop my ID before I upload? YES – but do NOT crop out any identifying information or your application will be returned for corrections.

Renewal applicants, be advised that if you use a different valid ID to renew your registration (different than the one you used the prior year), your 329 card will take an additional 5 – 10 business days to process. If possible, use the same valid ID. If this is not possible, please be patient as staff will need to pull your prior records from storage to verify the renewal before we can issue your new 329 Card.

Some ways to Upload Clear Valid ID

  1. Scan and save to electronic device.
  2. Take photo with camera, remove memory card, insert memory card from camera into electronic device, save to electronic device.
  3. Take a photo with your smart phone, email to self, save to electronic device.
  4. See your certifying physician, physicians are able to upload any document for you.
  5. Google (search the internet) for other options.

Application Mistakes

  1. I made a mistake on my application, how do I get it returned to me electronically? If you made a mistake (typo, incorrect address, incorrect spelling of name, forgot to add a caregiver or want to remove a caregiver), you can request that either your physician (if submitted to your physician but not submitted to DOH yet) or DOH (if your physician has already submitted it to DOH) return the application electronically. To get your application back from your physician, you will need to contact your physician directly. To get your application back from DOH, email and request accordingly (be sure to reference your application number). There is no charge for any change made before the 329 Card is issued.
  2. I received my 329 Card, but the information is incorrect:
    1. Do I have to pay to have it corrected? YES – once your 329 Card is issued, the appropriate forms and payment are required before DOH will reissue the 329 Card. Click here for change forms.
    2. Can DOH just make the changes for me? NO
      • All documents should only be edited by the individual that created it using their “free” secure account. This safety precaution protects the patient, the physician, and DOH.
      • As the patient submitting the application, it is your responsibility to ensure that your data is correct before your application is submitted to DOH.
      • As a courtesy, both the physician’s office and DOH staff review the application for potential errors AND either the physician or DOH may return an application to a patient for corrections. It is in the patient’s best interest to review their application prior to submission and ensure that their information is complete and correct.
      • DOH staff will only make minor edits to valid ID information that are not required by law on the 329 Card such as: ID number, ID type, and ID expiration date.

Misc. Registration Questions

  1. I don’t have a computer,
    1. Can I use my iPad, iPhone (or other smart phone), or some other electronic device to create my “free” account to register? YES – you can use any electronic device that gives you access to the internet to complete your registration.
    2. Can I go to the library, a friend’s or other family member’s house, or other location to use their computer? YES – however, patients should be aware of safe computer use practices (completely sign out/log off when you are done, don’t share your username and password, etc.) any time you use a public computer or someone else electronic device to register.
    3. Can someone else create my account for me? YES – however, the information contained in the application is confidential, so it is in the patient’s best interest to have a family member or their caregiver, if applicable and appropriate, to help them create their “free” secure account. DOH staff cannot help you create your free account.
    4. Can my physician help me? YES – your physician can:
      • create your application (not recommended because there will be no direct communication between DOH and the patient for this situation, but it is an option)
      • upload documents for the patient (regardless of who created the application – patient or physician)
  2. My husband/wife and I both need an account, can we use the same email address? NO – to ensure that your account remains secure, and in order for your electronic signature to be valid, only one email address per registered patient is allowed.
  3. I am a caregiver and a patient,
    1. Do I register twice? NO – you will only register once as a patient using your valid email address
    2. Do I need a different email address for each application – one email address for my application as a patient and a different email address on the application for the patient I care for? NO – your email address will only be used to verify your identity for your electronic signature on your application (when you register as a patient) you will be required to sign (original wet signature) the caregiver form and grow site form (if applicable) for your patient’s application – no electronic signature for caregivers are accepted.
  4. I am not growing now but might grow in the future, do I include this on my application? YES or you can add it later (the fee to add a grow site at a later date is $16.50 in addition to submitting the appropriate change forms) but you are required to register the grow site BEFORE you begin growing medical cannabis.
  5. I applied with a different valid ID than the one I used last year, is that a problem? NO – however, it may take longer to issue your 329 Card since staff will need to locate your original record to validate that you are the same person (this is to ensure that our database is correct for reporting purposes).


To avoid delays, and to facilitate communication, it is in the patient’s best interest to create their own account using:

  • a valid email address (be sure to check your application status weekly until your 329 Card is issued)
  • a correct, complete mailing address
  • a correct, complete phone number
  • Verify that the documents you attach are CORRECT
  • Verify that your valid ID is CLEAR

REMINDER – you can only renew 60 days before your current 329 Card’s expiration date!



  1. A physician is required to certify a patient’s debilitating medical condition in order for the patient to be registered in the program. However, physicians are not required by law to perform written certifications.
  2. Being “disabled” and having a qualifying debilitating medical condition for the Medical Cannabis Registry Program are NOT the same thing.
  3. If you experience “technical issues” (difficulty creating your “free” account, system will not allow you to get past the physician’s screen, system “kicking you out”, you are creating a patient initiated application and can not save your application, you can not make a payment, you are getting a numeric error – such as a “500 Error”, etc.) please call 808-695-4620 for the “Help Desk”. This desk is manned by our vendor, the Hawaii Information Consortium. Always track the date, time, and name of the person you spoke with at the Help Desk. When the Help Desk lines are busy, the calls roll over to a “call center”. The individuals at the “call center” typically CANNOT help you. You may need to call back at a later time to get the assistance you need. Neither “call center” staff nor “Help Desk” staff can answer program questions. For programmatic questions, email or call 808-733-2164 between 1 PM and 4 PM, Tuesdays and Thursdays (closed state holidays). You can NOT leave a message on this line and staff will only answer once 329 Cards for the day have been issued. Sorry – we are still short staffed!


It’s NOT okay to drive a motor vehicle when under the influence of medical cannabis.