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Updates to Your Services


Alcohol & Drug Abuse Division (ADAD)

For the latest updates to services from the ADAD, please visit their COVID-19 specific website or contact the Hawai’i CARES (Coordinated Access Resource Entry System) at 832-3100 or 1-800-753-6879 (neighbor islands) for available substance use disorder (SUD) treatment near you.

Adult Mental Health Division (AMHD)

Case Management Services
AMHD continues to function and remain operational. Many case managers are working from alternative worksites to comply with the emergency orders. All adult mental health providers will continue to ensure services are provided during the COVID-19 emergency.

Case managers are available during regular office hours Monday through Friday from 8 AM to 4 PM by telephone, email and video conferencing. Office voicemail is checked often, and calls will be returned as soon as possible. All AMHD providers offer crisis line contact from 4 PM to 8 AM. Someone may be reached at any Adult Mental Health provider 24/7.

  • Case managers are available via telephone, email, or video conferencing. If you are an AMHD participant, your case manager will contact you about your services. They will check to see if you need any changes in where or how your services are provided.
  • Case managers will work closely with all other service providers to ensure needs are met. During the emergency, AMHD and waiver providers have special permissions to communicate with you via email and other ways. For example, case managers will continue to conduct meetings and may set up the meeting, or other appointments via videoconferencing, telehealth, or telephone call.
  • Case managers will continue to work closely with Housing Providers. During this time, Case Managers will be checking in with you either telephonically or via teleconference. In emergency situations, Case Managers do have the ability to visit with you face to face with appropriate PPE. They will continue to work with you and Housing Providers in order to support you during this time. Please continue to remember to follow Governor Ige’s Shelter in Place orders.
  • Day Treatment is currently working to identify ways to continue services.

Many case managers use a videoconferencing platform called Zoom. It is easy to use if you have a computer or a smartphone. Your case manager can help you. Please read the instructions on how to join a video conferencing meeting on Zoom.

Psychosocial Rehabilitation Services/State-Operated Clubhouses
To maintain clubhouse tasks and activities while the facility is closed, Clubhouses have been transformed into “Virtual Clubhouse.” Current activities include meetings via zoom for member meeting, board meeting, and to participate in meetings in the community. Virtual social recreation activities are scheduled via Facebook Live and Instagram (e.g. concerts where Clubhouse staff and members play music, exercise sessions including dancing). Information is updated daily on Facebook so members can have access to available resources in the community. Videos that relates to health & wellness, employment, and education are posted also on Facebook to continue to motivate members in engaging such activities.

Some of the Clubhouse members continue to work in various offices and stores in the community as essential workers. Clubhouse staff ensures that members’ health and safety are maintained while they are at work by providing them necessary PPE and with frequent check-in, ensure that they work as much as they can while they still maintain benefits, and praise them for their hard work. Clubhouse staff are also providing outreach services to members – prioritizing those who live alone or homeless – delivering masks, word puzzles, newsletters, care packages when members are in need of food or other necessities (e.g. toilet paper).

In addition, some Clubhouses around the State have extended their activities to give back to the community. For example, clubhouse members are making and donating masks to other social services providers. They are also outreaching to people in the community who are challenged to maintain mental wellness by providing peer support.

Furthermore, Clubhouses, members and staff together, are aggressively seeking grant opportunities available So that additional funding can support their operations and activities.

Hawaii Clubhouses have reached out to Clubhouse International and Clubhouses around the world to learn what other Clubhouse communities have found helpful and effective in serving their memberships during these challenging times.

Coordinated Access Resource Entry System (CARES)/Crisis Services
The AMHD CARES/Crisis Line of Hawaii continues to provide a team of trained and experienced professionals to help individuals in times of a mental health crisis during the COVID-19 emergency. The Crisis Line of Hawaii is there to help you 24 hours a day, 7 days a week. On Oahu, call at 832-3100. On the neighbor islands, call toll-free at 1-800-753-6879.

Intake and Eligibility Services
AMHD continues to screen individuals 18 years and older to determine AMHD eligibility during the COVID-19 emergency. Calls are answered Monday through Friday at 643-AMHD (2643). There is no need to dial 808 before dialing the number. Calls are usually screened then routed to an Assessment Specialist who will speak to you and/or your authorized representative, Monday through Friday. If you call and your call is not answered, please leave a message with your name and telephone number. You will receive a call back within one to two business days. If you are eligible to receive a screening to determine eligibility for AMHD services, you will be assessed by telephone. If you require immediate service, you may call the CARES/Crisis Line of Hawaii at 832-3100 or toll-free at 1-800-753-6879 and talk to a live local representative if you are experiencing a crisis. The CARES/Crisis Line of Hawaii is open 24 hours a day, seven days a week.

Child & Adolescent Mental Health Division (CAMHD)

For the latest updates to your CAMHD services, check out the most recent post on the CAMHD website.

Developmental Disabilities Division (DDD)

For the latest updates to your DDD services, visit their COVID-19 specific website and click on Information for Participants and Families.

Last reviewed on December 8, 2020