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For Agencies
Videos
“Language Access Training Video” (Hawaii Office of Language Access)
“Breaking Down the Language Barrier” (US Department of Justice)
“Communicating Effectively with Limited English Proficient Individuals” (US Department of Justice)
“Working with Interpreters” (Legal Services NJ)
“Working with Telephonic Interpreters” (NYC Child Services)
“Working with Telephonic Interpreters – When Clients Call” (NYC Child Services)
Working with Telephonic Interpreters – Unscheduled Clients Visits” (NYC Child Services)
“Ten Tips for Health Care Workers Working with Interpreters”
Resources from www.LEP.gov
Other Resources
Language Access Reporting Tool
| Document | Links | |
| Instructions for Language Access Reporting Tool | Instructions | |
| OLA Reporting Tool (2 versions) | LEP Services by Division/Office | LEP Services by Language |
| User Log of LEP Services (optional) | User Log | |
Documents to Download
Sample Language Access Documents for Non-Profit Agencies
| Document | Links | ||
| OLA Brochures | LEP Brochure | Agency Brochure | |
| Language Cards & Posters | I SPEAK Cards | Point your Language Poster (Legal size) | Point your Language Poster (Letter size) |
| Reference for creating a Language Access Plan for government funded agencies | 2011 Language Access Assessment and Planning Tool for Federally Conducted and Federally Assisted Programs | Common Language Access Questions, Technical Assistance and Guidance for Federally Conducted and Federally Assisted Programs. | Washington DC Policy Template Example |
| SPO Price and Vendor List Contracts |
NASPO Valuepoint On-Demand Remote Interpreting (OPI and VRI) and Document Translation | ||
<strong>State Agency Language Access Plans Submitted for FY23 - FY24 (07/01/2022 - 06/30/2024)</strong>
State Agency Language Access Plans Submitted for FY23 – FY24 (07/01/2022 – 06/30/2024)
Department |
Effective Date |
Status (Review in Progress / Reviewed) |
| Accounting and General Services | 07/01/2023 – 06/30/2025 | Reviewed |
| Agriculture | 12/14/2021 – 06/30/2024 | Reviewed |
| Attorney General | 07/01/2022 – 06/30/2024 | Reviewed |
| Budget and Finance | 11/14/2023 – 06/30/2024 | Reviewed |
| Commerce and Consumer Affairs | 10/26/2022 – 06/30/2024 | Reviewed |
| Education | 07/01/2022 – 06/30/2024 | Reviewed |
| Hawaiian Homelands | 07/01/2022 – 06/30/2024 | Reviewed |
| Human Resources Development | 04/13/2023 – 06/30/2024 | Reviewed |
| Human Services | 07/01/2022 – 06/30/2024 | Reviewed |
| Judiciary | 07/01/2022 – 06/30/2024 | Reviewed |
| Labor and Industrial Relations | 07/01/2022 – 06/30/2024 | Reviewed |
| Public Library System | 07/01/2022 – 06/30/2024 | Reviewed |
| Public Safety | 09/01/2021 – 10/31/2023 | Reviewed |
| Taxation | 07/01/2022 – 06/30/2024 | Reviewed |
| Transportation | 07/01/2022 – 06/30/2024 | Reviewed |
| University of Hawaii | 07/01/2022 – 06/30/2024 | Reviewed |
<strong>State Agency Language Access Plans Submitted Prior to FY23</strong>
| Department | Effective Date | Status |
|---|---|---|
| Budget and Finance | 11/29/2007 - 06/30/2009 | No current LAP on file |
| Business, Economic Development and Tourism | 07/01/2016 - 06/30/2018 | No current LAP on file |
| Defense | 06/29/2007 - 06/30/2009 | No current LAP on file |
| Health | 07/01/2016 - 06/30/2018 | No current LAP on file |
| Human Resources Development | 11/22/2016 - 06/30/2018 | No current LAP on file |
| Land and Natural Resources | 07/01/2016 - 06/30/2018 | No current LAP on file |
| Legislature | 07/01/2015 - 06/30/2016 | No current LAP on file |
| Office of the Lieutenant Governor | 12/01/2016 - 06/30/2018 | No current LAP on file |
File a Language Access Complaint with OLA
| Document | Links | |
| If you are not able to fill any of the PDF or Word Docx forms; please print, fill-in the form by hand and send documents to the Office of Language Access or call the Office of Language Access for assistance at (808) 586-8730. | ||
| OLA Forms | PDF Version | Word Document Version |
| Notice to Individual Filing a Public Complaint (PDF) | Notice to Individual Filing a Public Complaint (Word Docx) | |
| Complaint Form (PDF) | Complaint Form (Word Docx) | |
| Consent to Release (PDF) | Consent to Release (Word Docx) | |
| Withdrawal of Complaint (PDF) | Withdrawal of Complaint (Word Docx) | |